Hexaware Technologies, a global leader in IT services and solutions, has announced the acquisition of SMC Squared, a prominent player in establishing Global Capability Centers (GCCs). This strategic acquisition marks a significant step in Hexaware’s mission to redefine GCCs beyond cost efficiency, leveraging a blended model of human and AI-driven digital agents.

With this acquisition, Hexaware is launching its new GCC 2.0 service line, aimed at delivering sustained value to global enterprises. By combining SMC Squared’s extensive experience in GCC build-operate models with Hexaware’s platform-led IT delivery capabilities, the new offering brings together digital innovation and strategic execution to deliver differentiated, outcome-driven solutions.

SMC Squared has established a strong reputation for its flexible engagement models—ranging from managed services and build-optimize-transfer to hybrid setups. These models reduce operational costs while building GCC teams that align closely with clients’ long-term strategic goals. Their expertise spans HR, infrastructure, employee well-being, finance, and technology consulting, offering a mature and proven delivery framework that complements Hexaware’s integrated digital strategy.

Commenting on the acquisition, Amrinder Singh, President & Head – EMEA & APAC Operations, Hexaware, said:

“Our clients are increasingly demanding more than just staffing or infrastructure from their GCC partners. With SMC Squared, we gain execution strength, governance excellence, and delivery credibility. This acquisition enhances our ability to offer future-ready, value-driven GCC solutions powered by our proprietary platforms and digital-agent model.”

The acquisition comes amid rapid growth in the global GCC market, particularly in India, which is projected to surpass $100 billion by 2030. Enterprises are now shifting towards high-accountability, outcome-based models, necessitating partners capable of delivering scalable and stable GCC operations.

Patricia Connolly, CEO of SMC Squared, added:

“Joining Hexaware marks an exciting new chapter for SMC Squared. For over a decade, we’ve been shaping the GCC landscape, and this partnership enables us to scale globally. With enhanced capabilities in AI, analytics, cloud transformation, and enterprise platforms, we’re set to expand our delivery footprint into Latin America, the UK, and Europe.”

SMC Squared serves several high-profile global brands across sectors like manufacturing, healthcare, finance, and consumer goods. One of its key clients, Papa John’s International, Inc. (PZZA), praised the transformational impact of its partnership with SMC.

Michael Wyant, VP of Corporate Systems & Enterprise Data at Papa John’s, said:

“Partnering with SMC to build our GCC team has been a game-changer. From ERP modernization to data analytics and Workday integration, SMC has delivered consistently. We’re excited to continue this journey with Hexaware and further accelerate our modernization goals.”

With this acquisition, Hexaware aims to strengthen its position in the fast-evolving GCC space by delivering innovative, scalable, and future-ready solutions to enterprises across the globe.